Mobikuza Technologies Ltd ("Mobikuza", "we") provides a WhatsApp business platform (Mobibot) that lets businesses ("you") show services and prices, take bookings, collect M-Pesa payments, send receipts and manage customers through WhatsApp and a business portal. By using the service you agree to these terms.
You must give accurate information, keep your login details secure, and are responsible for all activity under your account and for the people you allow to use it.
Fees are set out in your plan or quotation. The service uses prepaid credit. WhatsApp message charges set by Meta are passed on to you, and messages stop when your credit runs out. Fees are non-refundable unless stated otherwise.
Payments are made by your customers through Safaricom M-Pesa. Where we collect payments on your behalf, we act only as your agent for collection, pass funds to you after any agreed fees, and are not the seller of your goods or services. You remain responsible for your customer relationships, refunds and disputes.
We process personal data as described in our Privacy Policy. For your customers' data, you are the controller and we are the processor. A Data Processing Agreement is available to businesses on request.
You may close your account at any time. We may suspend or end your access if you breach these terms or WhatsApp's policies, or if required by law or by Meta. See our Data Deletion Instructions for what happens to data.
The service is provided "as is". It depends on third parties such as Meta and Safaricom, whose outages or policy changes are outside our control. To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability is limited to the fees you paid us in the three months before the claim.
These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction.
Mobikuza Technologies Ltd, Company Reg. No. PVT-JPJTEBY, Contrust House, Moi Avenue, Nairobi, Kenya. Email info@mobikuza.com, phone +254 745 720800.